# Add Users

Add Users lets administrators onboard new users into WatchDog Security using the method that best fits their environment. You can add users through **Directory Sync**, bulk import them with **CSV Upload**, or create them one at a time using the manual form.

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span> and <span style="color:#d760f9; font-weight:600;">Security Admins</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Free</span>, <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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## Add Users With Directory Sync

<Steps>
<Step title="Sign in to WatchDog Security">
  Sign in to the [**WatchDog Security Platform**](app.watchdogsecurity.io).
</Step>

<Step title="Open User Management">
  Navigate to **Management** > **Users** from the main navigation menu.
</Step>

<Step title="Click Add User">
  Click the **Add User** button in the top right.
</Step>

<Step title="Open Directory Sync">
  Click **Directory Sync** from the **Add Users** panel.
</Step>

<Step title="Select Provider">
  Choose **Google Workspace** or **Microsoft 365**.
    <CardGroup cols={3}>
    <Card title="Microsoft 365" href="/connecting-microsoft-365-to-watchdog-security-2028379m0" icon="ph-bold-microsoft-outlook-logo">
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    <Card title="Google Workspace" href="/connecting-google-workspace-to-watchdog-security-2026548m0" icon="ph-bold-google-logo">
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</Step>

<Step title="Authenticate Provider">
  Sign in with a privileged account to start the sync flow.
</Step>

<Step title="Review Onboardings">
  Review detected users and confirm the default role before onboarding them.
</Step>

<Step title="Onboard Users">
  Click **Onboard Users** to add the selected users to your tenant.
</Step>
</Steps>

## Add Users With CSV Upload

<Steps>
<Step title="Sign in to WatchDog Security">
  Sign in to the [**WatchDog Security Platform**](app.watchdogsecurity.io).
</Step>

<Step title="Open User Management">
  Navigate to **Management** > **Users** from the main navigation menu.
</Step>

<Step title="Click Add User">
  Click the **Add User** button in the top right.
</Step>

<Step title="Download Template">
  Click **Download Template** in the **CSV Upload** section.
</Step>

<Step title="Complete Template">
  Fill in the CSV file using the required columns for each user you want to add.
</Step>

<Step title="Upload File">
  Drag and drop the file into **Browse Files** or click to upload it.
</Step>

<Step title="Submit Upload">
  Click **Upload Template** to import the users.
</Step>
</Steps>

## Add Users Manually

<Steps>
<Step title="Sign in to WatchDog Security">
  Sign in to the [**WatchDog Security Platform**](app.watchdogsecurity.io).
</Step>

<Step title="Open User Management">
  Navigate to **Management** > **Users** from the main navigation menu.
</Step>

<Step title="Click Add User">
  Click the **Add User** button in the top right.
</Step>

<Step title="Open Manual Form">
  Go to the **Add Users Manually** section.
</Step>

<Step title="Enter User Details">
  Fill in fields like **First Name**, **Last Name**, **Email**, and **Application Role**.
</Step>

<Step title="Add User">
  Submit the form to add the user to your tenant.
</Step>
</Steps>

## What Happens Next

<TipInfo>The added users appear in the **User list** or **Invited** tab.</TipInfo>
<TipInfo>Invited users receive an email invitation to access the platform.</TipInfo>
<TipInfo>Directory synced users can be reviewed before they are onboarded.</TipInfo>

## Troubleshooting

<AccordionGroup>

<Accordion title="Directory Sync Is Not Available" defaultOpen>
If **Directory Sync** is unavailable:

- Go to the **Integrations Page** and connect **Google Workspace** or **Microsoft 365**
- Ensure you are signing in with a privileged directory account
- Confirm the integration has been authorized correctly
</Accordion>

<Accordion title="CSV Upload Fails">
If the CSV import fails:

- Make sure you used the **Download Template** file
- Check that all required fields are completed
- Remove invalid or duplicate email addresses before uploading again
</Accordion>

<Accordion title="User Cannot Be Added Manually">
If a user cannot be added manually:

- Verify all required fields are completed
- Confirm the email address is not already in use
- Check that your tenant has capacity for additional users
</Accordion>

</AccordionGroup>