# Control Panel

The Control Panel allows administrators to manage critical security controls and internal platform settings for their organization. It provides a centralized place to enable support access and configure automated phishing campaigns to strengthen security posture and streamline operational support.

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span> and <span style="color:#d760f9; font-weight:600;">Security Admins</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Free</span>, <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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## Key Features

<CardGroup cols={2}>

<Card title="Manage Support Access" href="/manage-support-access-2033717m0" icon="lucide-shield">
  Enable or disable secure access for WatchDog support staff to assist with your tenant.
</Card>

<Card title="Configure Phishing Campaigns" href="/phishing-campaigns-7342554f0" icon="lucide-mail">
  Manage automated phishing simulations including frequency and campaign settings.
</Card>

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## Troubleshooting

<AccordionGroup>

<Accordion title="Cannot Access Control Panel" defaultOpen>
If you cannot access the Control Panel:

- Ensure you are assigned the **Account Owner** or **Security Admin** role  
- End users do not have permission to access this page  
</Accordion>

<Accordion title="Support Access Not Working">
If support staff cannot access your tenant:

- Confirm **Portal Support** is set to **Enabled**  
- Ensure changes were saved successfully  
- Try disabling and re-enabling the setting  
</Accordion>

<Accordion title="Phishing Campaign Not Running">
If automated phishing campaigns are not being sent:

- Verify the feature is **Enabled**  
- Confirm your plan supports phishing (**Core** or **Business**)  
- Check that a **campaign frequency** is configured  
</Accordion>

<Accordion title="Test Campaign Not Received">
If test phishing emails are not received:

- Check spam or quarantine folders  
- Verify email delivery settings in your environment  
- Contact support if emails are consistently blocked  
</Accordion>

</AccordionGroup>