# Downloading a Certificate of Completion

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After successfully completing a course in **WatchDog University**, users can download a **PDF Certificate of Completion**. These certificates can be used as proof of training completion and may be shared internally or externally for compliance and audit purposes.

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span> and <span style="color:#d760f9; font-weight:600;">Security Admins</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Free</span>,  <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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## Download Certificates for Users

:::info[]
Certificates can only be downloaded for **completed courses**. If a course status is **Not Started** or **In Progress**, the certificate will not be available.
:::

<Steps>
  <Step title="Sign in to WatchDog Security">
    Sign in to the [**WatchDog Security Platform**](app.watchdogsecurity.io).
  </Step>
  <Step title="Navigate to WD University">
    Select **WD University** from the left navigation menu.
  </Step>
  <Step title="Go To The Course Log">
    Select the **Course Log** tab within **WD University**.
  </Step>
  <Step title="Select A Course">
    Select the **Course** you want to review.
  </Step>
  <Step title="Locate User">
    Locate the User in the course log.
  </Step>
  <Step title="View Certificate">
    Click the **certificate icon** beside the user to download their certificate.
  </Step>
</Steps>

## What Happens Next

<TipInfo>A **PDF certificate** is generated and downloaded to your device.</TipInfo>
<TipInfo>The certificate confirms the **user’s successful completion of the course**.</TipInfo>
<TipInfo>Certificates can be **shared or stored as compliance evidence**.</TipInfo>


## Troubleshooting
<AccordionGroup>
    <Accordion title="Certificate Not Available" defaultOpen>
    Certificates are only available when a course status is **Completed**. If the course status is **Not Started** or **In Progress**, the certificate cannot be downloaded.
    </Accordion>
</AccordionGroup>