# Drop Zone Usage

# Drop Zone Usage

Understand how drop zone limits and storage are applied based on your package.

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span>, <span style="color:#d760f9; font-weight:600;">Security Admins</span> and <span style="color:#d760f9; font-weight:600;">End Users</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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## Overview

The **Drop Zone Usage** feature defines how many drop zones you can create and how much storage is available per drop zone.

These limits are determined by your assigned package and are enforced automatically across the platform.

## Usage Limits

Each package includes:
- A maximum number of **active drop zones** you can have at one time  
- A maximum **storage limit per drop zone**

If either limit is reached, you will need to delete existing drop zones or reduce storage usage before continuing.

## How Usage is Calculated
- Each **active drop zone** counts toward your total allowed limit  
- Each file uploaded contributes to the **storage usage** of that specific drop zone  
- Storage is calculated per drop zone, not globally across all zones  

## Monitor Your Usage

<Steps>
<Step title="Open Secure File Exchange">
  Navigate to **Secure File Exchange** from the main navigation menu.
</Step>

<Step title="View Active Drop Zones">
  Review your current active drop zones and storage usage allowed
</Step>
</Steps>

## What Happens When Limits Are Reached

<TipInfo>You cannot create new drop zones once the active limit is reached.</TipInfo>
<TipInfo>You cannot upload additional files if a drop zone exceeds its storage limit.</TipInfo>
<TipInfo>Existing drop zones remain accessible until deleted or expired.</TipInfo>

## Troubleshooting

<AccordionGroup>

<Accordion title="Cannot Create New Drop Zone" defaultOpen>
If you cannot create a new drop zone:

- You may have reached your **active drop zone limit**
- Delete an existing drop zone or wait for one to expire
</Accordion>

<Accordion title="Cannot Upload Files">
If uploads are blocked:

- The drop zone may have reached its **storage limit**
- Remove existing files or reduce file sizes
</Accordion>

<Accordion title="Storage Usage Seems Incorrect">
If storage appears incorrect:

- Refresh the page
- Ensure all uploads have completed successfully
</Accordion>

</AccordionGroup>