# Intercom

---
title: Connecting Intercom to WatchDog Security
category: Integrations
integration_type: oauth
products_supported:
  - Inventory
---
This guide explains how to connect **Intercom** to WatchDog Security using OAuth authentication.

Once connected, WatchDog will begin collecting inventory data from your Intercom workspace, allowing security and compliance teams to maintain visibility into users and automation agents operating within the platform.

---

## What WatchDog Monitors

:::tip[]
WatchDog operates in **read-only mode** and does **not modify configuration settings** within your Intercom environment.
:::

After the integration is connected, WatchDog may monitor:

<Accordion title="Scopes" defaultOpen>

**Users**

- Intercom workspace users
- User roles and permissions
- User metadata and account details

**Bots**

- Intercom automation bots
- Bot configuration metadata
- Bot ownership and usage context

</Accordion>

The exact information collected depends on the permissions granted to the integration.

---

## Requirements

Before connecting the integration, ensure the following:

- You have **administrator access** to the Intercom workspace
- You're an **Account Owner** or **Security Admin** in the WatchDog Security portal

---

## Step 1 — Open the Integration in WatchDog

1. Log into the **WatchDog Security Portal**  
2. Navigate to **Management → Integrations**  
3. Locate **Intercom**  
4. Click **Connect**

---

## Step 2 — Authorize the Integration

:::note[]
After authorization is completed, you will be redirected back to WatchDog.
:::

You will be redirected to the **Intercom authorization page**.

1. Review the permissions requested by WatchDog  
2. Click **Authorize** to approve the connection

The integration will then establish a secure OAuth connection to your Intercom workspace.

---

## Initial Sync

<Accordion title="After the integration is connected" defaultOpen>

- WatchDog will begin collecting data from Intercom  
- The first synchronization typically completes within **5–10 minutes**

</Accordion>

<Accordion title="Data will appear within the following modules" defaultOpen>

- **Inventory**

</Accordion>

---

## Troubleshooting

### Authorization Failed

<AccordionGroup>

<Accordion title="Integration Fails to Connect" defaultOpen>

Verify the following:

- You have administrator permissions in Intercom
- OAuth applications are permitted in your workspace
- Your browser did not block the authorization redirect

</Accordion>

<Accordion title="No Data Appears">

If no data appears after connecting:

- Wait for the initial synchronization to complete
- Reconnect the integration if necessary

</Accordion>

</AccordionGroup>

---