# Manage Support Access

Allow WatchDog Security support staff to securely access your tenant for troubleshooting and assistance when needed. This access is fully controlled by your organization and can be enabled or disabled at any time.

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span> and <span style="color:#d760f9; font-weight:600;">Security Admins</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Free</span>, <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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## Enable Support Portal Access

<Steps>

<Step title="Sign in to WatchDog Security">
  Sign in to the [**WatchDog Security Platform**](app.watchdogsecurity.io).
</Step>

<Step title="Open Control Panel">
  Navigate to **Control Panel** from the main navigation menu.
</Step>

<Step title="Open Portal Support">
  Click **Manage** on the **Portal Support** control.
</Step>

<Step title="Enable Support Access">
  Click **Enable Support Access** to allow WatchDog support staff access to your tenant.
</Step>

</Steps>

## What Happens Next

<TipInfo>Support access is enabled for your tenant.</TipInfo>
<TipInfo>WatchDog support staff can securely access your environment for assistance.</TipInfo>
<TipInfo>You can disable support access at any time from the Control Panel.</TipInfo>

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## Troubleshooting

<AccordionGroup>

<Accordion title="Enable Support Access Button Not Working" defaultOpen>
If you cannot enable support access:

- Refresh the page and try again  
- Ensure you have **Account Owner** or **Security Admin** permissions  
- Check for any browser extensions blocking actions  
</Accordion>

<Accordion title="Support Cannot Access Tenant">
If support staff still cannot access your tenant:

- Confirm **Portal Support** shows **Enabled**  
- Try disabling and re-enabling access  
- Contact support to verify access status  
</Accordion>

</AccordionGroup>