# Monitor Access Activity (Events)

Track all activity across your Trust Center, including access requests, approvals, user actions, and administrative changes.

The Events log provides a complete, timestamped audit trail of everything that happens within your Trust Center.

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    All <span style="color:#d760f9; font-weight:600;">Account Owners</span> and <span style="color:#d760f9; font-weight:600;">Security Admins</span>
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    Available on all plans
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# What Are Events?
Events are automatically generated records of all activity within your Trust Center.

They capture:
- **User activity** (requests, views, downloads)
- **Administrative actions** (approvals, revocations, configuration changes)
- **System-triggered events** (auto-approvals, expirations)

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# Accessing Events

<Steps>
<Step title="Open Trust Center">
Navigate to **Trust Center** from the left navigation.
</Step>

<Step title="Locate Detailed Information">
Scroll to the **Detailed Information** section.
</Step>

<Step title="Open Events Tab">
Click the **Events** tab.
</Step>
</Steps>

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# Understanding the Events Table
Each row represents a single recorded action.

<AccordionGroup>
  <Accordion title="Event Timestamp" defaultOpen>
  Exact time the event occurred (timezone-aware)
  </Accordion>
  <Accordion title="Event Type">
  Classification of the action (e.g., Access Granted, Document Downloaded)
  </Accordion>
  <Accordion title="Performed By">
      - Admin email for manual actions  
      - Contact email for user actions  
      - System for automated events  
  </Accordion>
  <Accordion title="Event Details">
      A dynamic description including relevant context such as:
      - Email addresses  
      - Domains  
      - Documents or policies  
  </Accordion>
</AccordionGroup>
<br>

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# Event Categories

Events are grouped into the following categories:

## Access Management

Tracks how users request and receive access.

| Event Type | Description |
|-----------|------------|
| Access Requested | User submitted a request |
| Access Granted | Admin approved access |
| Access Rejected | Admin denied access |
| Access Revoked | Admin removed access |
| Access Expired | System removed access due to inactivity |
| Access Re-Requested | User submitted a new request |

## Domain Control

Tracks domain-level access decisions.

| Event Type | Description |
|-----------|------------|
| Domain Blocked | Domain prevented from accessing Trust Center |
| Domain Unblocked | Domain allowed to request access again |
| Domain Auto-Approval Enabled | Auto-approval turned on |
| Domain Auto-Approval Disabled | Auto-approval turned off |

## Contact Blocking

Tracks restrictions on individual users.

| Event Type | Description |
|-----------|------------|
| Contact Blocked | User prevented from submitting requests |
| Contact Unblocked | User allowed to request access again |

## Content Interaction

Tracks how users interact with Trust Center content.

| Event Type | Description |
|-----------|------------|
| Document Viewed | User viewed a document |
| Document Downloaded | User downloaded a document |
| Policy Viewed | User viewed a policy |
| Policy Downloaded | User downloaded a policy |
| Knowledge Base Article Viewed | User viewed a knowledge base article |
| Subprocessor Details Viewed | User viewed subprocessor details |

## Confidentiality Agreements

Tracks agreement acceptance and updates.

| Event Type | Description |
|-----------|------------|
| Confidentiality Agreement Accepted | User accepted agreement |
| Confidentiality Agreement Edited | Admin updated agreement template |


## Admin & Configuration Changes

Tracks changes to Trust Center configuration.

| Event Type | Description |
|-----------|------------|
| Trust Center Status Changed | Trust Center set to Live or Inactive |
| Framework Added / Removed | Compliance framework updated |
| Subprocessor Added / Updated / Removed | Vendor list modified |
| Policy Sharing Setting Changed | Policy visibility updated |
| Document Sharing Setting Changed | Document visibility updated |
| Knowledge Base Sharing Setting Changed | KB article visibility updated |

<br>
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# How to Use Events

## Audit Access Decisions

- Track who approved or denied access  
- Verify actions align with internal policies  

## Investigate User Activity

- Identify what documents or policies were accessed  
- Monitor downloads of sensitive content  

## Troubleshoot Access Issues

- Confirm whether access was:
  - Granted  
  - Revoked  
  - Blocked  
- Identify whether the action was manual or automatic  

## Monitor Configuration Changes

- Track changes to:
  - Sharing settings  
  - Frameworks  
  - Subprocessors  

<br>
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# Best Practices

- Regularly review Events for unexpected activity  
- Monitor downloads of sensitive documents  
- Use filters during audits or investigations  
- Cross-reference Events with Requests and Contacts when troubleshooting  

<br>
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# Troubleshooting

<AccordionGroup>

<Accordion title="User Cannot Access Content" defaultOpen>
Check:
- If access was revoked or expired  
- If the user was blocked  
- If domain restrictions apply  
</Accordion>

<Accordion title="Unexpected Access Granted">
Review:
- Whether access was manually approved  
- If domain auto-approval granted access  
</Accordion>

<Accordion title="Missing Activity">
Verify:
- Filters are not limiting results  
- Date range includes expected timeframe  
</Accordion>

</AccordionGroup>