# Notification Center

The **Notification Center** allows organizations to centrally manage how alerts and events are delivered across the WatchDog Security platform. It enables administrators to configure organization-wide notifications, control user-level preferences, and integrate communication channels like email, Slack, and Microsoft Teams.

With flexible configuration options, organizations can ensure the right users receive the right alerts at the right time—whether it's a critical security event or a routine digest.

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span>, <span style="color:#d760f9; font-weight:600;">Security Admins</span> and <span style="color:#d760f9; font-weight:600;">End Users</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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        Available on the <span style="color:#d760f9; font-weight:600;">Free</span> plan with <i>limitations</i>
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## Key Features

<CardGroup cols={2}>
<Card title="Organization Events" href="/organization-events-2041935m0" icon="lucide-bell">
  Configure organization-wide notifications and control event recipients.
</Card>

<Card title="User Events" href="/user-events-2041936m0" icon="lucide-user">
  Manage default user notifications across modules and event categories.
</Card>

<Card title="Notification Integrations" href="/configure-notification-settings-2041937m0" icon="lucide-plug">
  Deliver alerts via Email, Slack, and Microsoft Teams integrations.
</Card>

<Card title="User Override Control" href="/user-notification-override-2041945m0" icon="lucide-settings">
  Allow or restrict users from customizing their own notification settings.
</Card>
</CardGroup>

## Troubleshooting

<AccordionGroup>

<Accordion title="Slack Notifications Not Sending" defaultOpen>
If Slack notifications are not being delivered:

- Ensure the **Slack integration is connected** under **Settings > Notifications**
- Verify a **default channel is selected**
- Confirm **user mapping is configured** for direct messages
</Accordion>

<Accordion title="Teams Notifications Missing">
If Teams notifications are not appearing:

- Verify the **Teams integration is connected**
- Ensure a **default channel is selected**
- Note that **user-level notifications are not supported for Teams**
</Accordion>

<Accordion title="Users Cannot Edit Notification Settings">
If users cannot modify their notification preferences:

- Check if **Allow User Override** is enabled
- This setting is controlled by **Account Owners or Security Admins**
</Accordion>

<Accordion title="Email Notifications Not Received">
If email notifications are not received:

- Confirm **email settings are configured correctly**
- Verify recipients are included in **default or custom recipient list**
- Check spam or filtering rules in the recipient’s mailbox
</Accordion>

<Accordion title="Incorrect Notification Recipients">
If notifications are going to the wrong users:

- Review the **default recipient configuration**
- Check if the event has **custom recipients assigned**
- Ensure user roles (e.g., **Account Owner**, **Security Admin**) are correctly set
</Accordion>

</AccordionGroup>