# Policy Management
Policy Manager enables organizations to create, manage, publish, and track internal policies across users. It provides full lifecycle control from drafting policies to enforcing user acknowledgement and maintaining version history.
This feature ensures organizations can enforce compliance requirements, maintain audit trails, and keep policies up to date as business processes evolve.
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Who can use this feature?
All Account Owners, Security Admins and End Users
Available on the Free, Core and Business plans
## Key Features
Create policies using WatchDog templates or build fully custom policies.
Publish policies to users and enforce acknowledgement requirements.
Monitor which users have accepted policies for audit and compliance.
Create new versions of policies while maintaining historical records.
Send reminders to users who have not yet accepted policies.
Download policy versions for audit evidence, offline review, or record keeping.
Permanently remove draft policies that are no longer needed before publishing.
Deactivate published policies while preserving them for audit and historical reference.
## How Policy Manager Works
Policy Manager follows a structured lifecycle:
1. Policies are created using templates or custom content
2. Policies are saved as drafts and edited
3. Policies are published to users
4. Users receive notifications and must accept policies
5. Acceptance is tracked for audit purposes
6. Policies can be updated and re-published as new versions
7. Reminders can be sent to users who have not accepted policies
8. Policies can be retired or deleted depending on status
## Policy Lifecycle States
Policies move through defined states:
- Policy is being created or edited
- Not visible to end users
- Can be modified or deleted
- Policy is active and visible to users
- Users are required to review and accept
- Acceptance tracking is enabled
- A new version is created from an existing published policy
- Changes can be made before re-publishing
- Does not affect current users until published
- Published policy is no longer active
- Remains available for audit and historical reference
## Troubleshooting
If users cannot accept a policy:
- Ensure the policy is in **Published** status
- Verify the user has scrolled through the entire policy
- Confirm the user has access to **Policy Manager**
If a policy is not visible:
- Confirm the policy has been **Published**
- Verify the user is assigned to the correct organization
- Check if the policy was recently updated but not re-published
If users are not receiving policy emails:
- Check email delivery settings and spam folders
- Ensure the policy was successfully **Published**
- Verify reminder emails were triggered if needed
If updates are not visible:
- Ensure a **New Version** was created before editing
- Confirm the updated version was **Published**
- Verify whether re-acceptance was required during publishing