# Reset 2FA

Reset User 2FA allows administrators to remove a user’s existing two-factor authentication setup when they are locked out or can no longer complete authentication. After the reset, the user can configure 2FA again the next time they sign in.

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span> and <span style="color:#d760f9; font-weight:600;">Security Admins</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Free</span>, <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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## Reset User 2FA

<Steps>
<Step title="Sign in to WatchDog Security">
  Sign in to the [**WatchDog Security Platform**](app.watchdogsecurity.io).
</Step>

<Step title="Open User Management">
  Navigate to **Management** > **Users** from the main navigation menu.
</Step>

<Step title="Locate User">
  Find the user in the **User list**.
</Step>

<Step title="Open Actions Menu">
  Click the **Actions** menu beside the user.
</Step>

<Step title="Reset 2FA">
  Select the option to reset the user’s two-factor authentication.
</Step>

<Step title="Confirm Reset">
  Confirm the reset action to continue.
</Step>
</Steps>

## What Happens Next

<TipInfo>The user’s current 2FA setup is removed.</TipInfo>
<TipInfo>The user is required to configure 2FA again the next time they sign in.</TipInfo>
<TipInfo>The reset helps restore access for users who can no longer complete authentication.</TipInfo>

## Troubleshooting

<AccordionGroup>

<Accordion title="Reset 2FA Option Is Missing" defaultOpen>
If the reset option is not available:

- Ensure you have **Account Owner** or **Security Admin** access
- Refresh the **Users** page and reopen the **Actions** menu
- Confirm you are viewing the correct user
</Accordion>

<Accordion title="User Still Cannot Access Their Account">
If the user still cannot sign in after the reset:

- Ask the user to try signing in again
- Confirm they are using the correct email address and password
- Have the user complete the new 2FA setup when prompted
</Accordion>

</AccordionGroup>