# Secure File Exchange

Securely share and receive files using controlled drop zones within WatchDog Security

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span>, <span style="color:#d760f9; font-weight:600;">Security Admins</span> and <span style="color:#d760f9; font-weight:600;">End Users</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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## Key Features

<CardGroup cols={2}>
<Card title="Create Drop Zones" href="/create-drop-zone-2053601m0" icon="lucide-plus">
  Create secure drop zones to share and collect files.
</Card>

<Card title="Drop Zone Usage" href="/drop-zone-usage-2053605m0" icon="lucide-database">
  Storage limits and active drop zones are based on your assigned package.
</Card>

<Card title="Manage Active Drops" href="/manage-active-drop-zone-2053603m0" icon="lucide-folder">
  Upload files, add users, share links, update details, and view logs.
</Card>

<Card title="View Expired Drops" href="/view-expired-drop-zones-2053604m0" icon="lucide-history">
  Access historical file activity and audit logs for expired drop zones.
</Card>
</CardGroup>

## Overview

The **Secure File Exchange** module allows you to securely send and receive files using **drop zones**.

Each drop zone acts as a controlled workspace where you can:
- Upload and share files
- Invite internal users or external guests
- Monitor activity through logs
- Control access and expiration

Drop zone usage is governed by your assigned package, including:
- Maximum **storage per drop zone**
- Maximum number of **active drop zones**

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## Troubleshooting

<AccordionGroup>

<Accordion title="Cannot Create Drop Zone" defaultOpen>
If you cannot create a drop zone:

- You may have reached your **active drop zone limit**
- Your package may not support additional drop zones
- Delete an existing drop zone or upgrade your plan
</Accordion>

<Accordion title="File Upload Fails">
If file uploads fail:

- Check the **file size limit** for your drop zone
- Ensure your storage quota is not exceeded
- Refresh the page and try again
</Accordion>

<Accordion title="Guest Cannot Access Drop Zone">
If a guest cannot access the drop zone:

- Verify the **guest link** is correct
- Ensure the drop zone has not expired
- Confirm the guest has been granted access
</Accordion>

<Accordion title="Drop Zone Missing">
If a drop zone is missing:

- It may have **expired**
- Check under **Expired Drop Zones**
</Accordion>

</AccordionGroup>