# User Management

User Management gives administrators a central place to onboard users, manage access, assign licenses, and maintain account security across the WatchDog Security platform. From this page, you can add users manually, import them in bulk, connect a directory sync provider, review invited users, and manage active users from one workspace.

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  <div style="font-weight:700; margin-bottom:20px;">Who can use this feature?</div>

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        All <span style="color:#d760f9; font-weight:600;">Account Owners</span> and <span style="color:#d760f9; font-weight:600;">Security Admins</span>
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        Available on the <span style="color:#d760f9; font-weight:600;">Free</span>, <span style="color:#d760f9; font-weight:600;">Core</span> and <span style="color:#d760f9; font-weight:600;">Business</span> plans
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## Key Features

<CardGroup cols={3}>
<Card title="Add Users" href="/add-users-2033730m0" icon="lucide-user-plus">
  Add users manually, through **CSV Upload**, or by connecting **Directory Sync**.
</Card>

<Card title="Sync Directories" href="/configure-directory-sync-2033742m0" icon="lucide-refresh-cw">
  Bring users in from **Google Workspace** or **Microsoft 365** using directory sync.
</Card>

<Card title="Manage User Access" href="/manage-user-access-2033732m0" icon="material-outline-settings">
  Update user details, manage roles, and control who can access your tenant.
</Card>

<Card title="Assign Licenses" href="/assign-licenses-2041916m0" icon="ph-bold-ticket">
  Assign and reassign available licenses directly from the **User Licenses** section.
</Card>

<Card title="Manage Invites" href="/manage-invites-and-users-2041917m0" icon="lucide-mail">
  Review invited users, resend invitations, or revoke invites before they are accepted.
</Card>

<Card title="Change Owner" href="/change-account-owner-2033741m0" icon="ph-bold-users">
  Transfer the **Account Owner** role to another active user when needed.
</Card>

<Card title="Reset User 2FA" href="/reset-2fa-2033740m0" icon="lucide-lock">
  Reset a user's two-factor authentication when they can no longer access it.
</Card>
</CardGroup>

## Troubleshooting

<AccordionGroup>

<Accordion title="Directory Sync Is Not Available" defaultOpen>
If **Directory Sync** is unavailable:

- Go to the **Integrations Page** and connect **Google Workspace** or **Microsoft 365**
- Ensure you are using a privileged directory account to start the sync
- Confirm your tenant has a supported directory integration connected
</Accordion>

<Accordion title="New Users Do Not Appear After Sync">
If synced users do not appear in the onboarding review:

- New users can take up to **24 hours** to be identified
- Confirm the users exist in your connected **Google Workspace** or **Microsoft 365** directory
- Review **Directory Sync settings** to make sure the users are not excluded
</Accordion>

<Accordion title="Cannot Assign A License">
If you cannot assign a license to a user:

- Review the available count in the **User Licenses** section
- Confirm the user has been added successfully to the tenant
- Check whether all available seats for that license are already assigned
</Accordion>

<Accordion title="User Invite Was Not Received">
If a user did not receive their invite:

- Confirm the email address was entered correctly
- Resend the invitation from the user's **Actions** menu
- Ask the user to check their **spam** or **junk** folder
</Accordion>

<Accordion title="Cannot Change Account Owner">
If the **Change Owner** action cannot be completed:

- Only the current **Account Owner** can transfer ownership
- Ensure the selected user is already in the tenant
- Confirm the selected user is eligible to become the new owner
</Accordion>

<Accordion title="Unable To Reset User 2FA">
If a 2FA reset does not work:

- Ensure you have **Account Owner** or **Security Admin** access
- Confirm the user still exists in the tenant
- Retry the action from the user's **Actions** menu
</Accordion>

</AccordionGroup>