This guide explains how to connect Intercom to WatchDog Security using OAuth authentication.Once connected, WatchDog will begin collecting inventory data from your Intercom workspace, allowing security and compliance teams to maintain visibility into users and automation agents operating within the platform.
What WatchDog Monitors#
WatchDog operates in read-only mode and does not modify configuration settings within your Intercom environment.
UsersUser roles and permissions
User metadata and account details
Bot configuration metadata
Bot ownership and usage context
Requirements#
Before connecting the integration, ensure the following:You have administrator access to the Intercom workspace
You're an Account Owner or Security Admin in the WatchDog Security portal
Step 1 — Open the Integration in WatchDog#
1.
Log into the WatchDog Security Portal
2.
Navigate to Management → Integrations
Step 2 — Authorize the Integration#
After authorization is completed, you will be redirected back to WatchDog.
1.
Review the permissions requested by WatchDog
2.
Click Authorize to approve the connection
Initial Sync#
WatchDog will begin collecting data from Intercom
The first synchronization typically completes within 5–10 minutes
Troubleshooting#
Authorization Failed#
Verify the following:
You have administrator permissions in Intercom
OAuth applications are permitted in your workspace
Your browser did not block the authorization redirect
