The WatchDog Security MSP Portal is designed for Managed Service Providers that manage multiple customer organizations within the WatchDog Security platform.
Who This Is For
MSP Owners and/or Administrators responsible for onboarding and MSP Portal Management
It provides a centralized way to:
Manage MSP hierarchies
Control user access and permissions
Onboard and access customer tenants
This article explains the core concepts you need to understand before performing any setup or onboarding actions.
The MSP Portal is structured using nodes, which represent MSP entities within a hierarchical model.
Parent Node: The primary MSP node automatically created when the MSP tenant is provisioned. It represents the main organization and serves as the root of the hierarchy, inheriting visibility across all child nodes.
Child Nodes: Optional nodes created under the Parent MSP to segment teams, departments, or downstream MSP partners. Child nodes isolate users, roles, and managed companies while still operating under the parent organization.
Visibility and access are controlled by permissions and node relationships.
Access within the MSP Portal is controlled using role-based access control (RBAC). Permissions determine both visibility and action capability.
MSP Owner
Assigned to the primary contact when the MSP tenant is created. Provides unrestricted administrative access across the MSP Portal, including billing management and node administration. This role is permanent and cannot currently be edited, transferred, or removed.
Billing must be configured before creating a Managed Company, except when provisioning NFR tenants.
The WatchDog Security MSP Portal tracks service usage at the Parent and Child node levels. Billing is calculated at the MSP environment level and is not automatically allocated to Managed Companies.MSPs remain responsible for invoicing and billing their own customers outside of the platform.
Billing and Usage
Set up the billing profile required before onboarding customer organizations.
