1. Managed Companies
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  1. Managed Companies

Access a Managed Company (Assume Tenant)

MSPs manage customer environments in WatchDog through Managed Companies. Once a Managed Company exists, authorized MSP users can access it using Assume Tenant. Access to a Managed Company is not automatic. A user must be granted permission by their MSP node role.
Required Permissions
Only users with the Access Managed Company or Access Managed Company (Read-Only) permission(s) can access Managed Companies.

Access a Managed Company (Assume Tenant)#

You cannot launch your own MSP company from the MSP Portal. To access your own company, use the Account Menu Context Switcher
To access a customer’s tenant environment from the MSP Portal, follow the steps below:
1
Sign in to the WatchDog MSP Portal
2
From the account context switcher, select the MSP Portal
3
From the Left Hand Navigation Menu, select Managed Companies
4
(Optional) Use the Node selector at the top of the page to switch to the correct MSP Node.
5
Locate the company you want to access in the Managed Companies table.
6
In the Actions column, click the ⋮ (Actions menu) for the selected company.
7
Select Launch to open the company’s tenant portal.

What Happens After You Assume a Tenant#

When you select Launch, WatchDog switches your session into the customer’s tenant environment.
You are now operating inside the customer portal, but still authenticated as an MSP user. Your available actions depend entirely on your MSP role permissions:
PermissionExperience Inside Tenant
Access Managed CompanyFull operational access equivalent to a Security Administrator. You can configure settings, run actions, and manage tenant data.
Access Managed Company (Read-Only)Visibility only. You can review posture, users, devices, alerts, and configurations, but cannot create, modify, or delete anything.

How Node Scope Affects What You Can Access#

Managed Companies belong to specific MSP nodes. Your node assignment determines which companies appear in your list and which tenants you can launch.

Parent Node Role Assignment#

ConfigurationAccessible Companies
Users without Cascade PermissionsOnly companies assigned directly to the parent node
Users with Cascade PermissionsCompanies in the parent node and all child nodes

Child Node Role Assignment#

Cascade permissions are not available to roles created at the Child MSP node level.
ConfigurationAccessible Companies
Users without Cascade PermissionsOnly companies assigned to that specific child node
Modified at 2026-02-25 22:38:02
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