1. Getting Started
WatchDog Security Help Center
MSP Guide
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  • Getting Started
    • MSP Portal Overview
    • MSP Owner Account Setup & First Login
    • Billing & Usage Overview
  • Managed Companies
    • Create Your First Managed Company
    • Access a Managed Company (Assume Tenant)
    • Edit a Managed Company
    • Delete a Managed Company
  • Node Management
    • Navigate Between MSP Nodes
    • Create a New MSP Node
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  • User Management
    • Add a User
    • Edit a User
    • Reset a User’s 2FA
    • Delete a User
    • Resend a User Invitation
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  • Role Management
    • Add a Role
    • Edit a Role
    • Delete a Role
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    • Create a Service Account
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  • API Reference
    • Node
      • List Node
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      • List Permissions
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      • List Available Packages
    • Managed Company
      • List Managed Company
      • Get Managed Company
      • Create Managed Company
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      • Delete Managed Company
  1. Getting Started

MSP Owner Account Setup & First Login

This article explains how MSP accounts are provisioned, what happens during the first login, and how MSP Owners should complete initial account setup before onboarding users or managed companies.
Who This Is For
MSP Owners and/or Administrators responsible for onboarding and MSP Portal Management

Requesting MSP Access#

Access to the WatchDog MSP Portal is not self-service. An MSP tenant is created after the partner onboarding process is completed.
To request an MSP account:
1
Submit the partner application form
Submit the partner application form or schedule a discussion directly with the WatchDog team.
Book a CallPartners Page
2
Complete the onboarding discussion
During the discussion, the WatchDog team will review requirements and prepare your MSP environment.
3
Provide the primary administrative email address
During onboarding, provide the email address that will be used for the initial MSP administrator.

First Login & Initial Setup#

After provisioning, the MSP Owner receives an invitation email to access the MSP Portal.
1
Accept Invitation
Open the invitation email and set your account password.
2
Access the MSP Portal
After setting the password, you can immediately sign in. The account is automatically verified.
3
Configure Multi-Factor Authentication
On your second login you will be prompted to configure MFA.
You may skip this prompt up to five times before it becomes mandatory. For detailed MFA setup instructions, see the MFA Setup Guide.
4
Complete Initial Environment Setup
After signing in, configure the MSP environment before onboarding customers:
Configure Billing
Set up the billing profile required before onboarding customer organizations.
Create Child Nodes
Segment your MSP into teams or downstream partners using node hierarchy.
Define Custom Roles
Create role-based permissions to control what MSP users can see and manage.
Add Users
Invite administrators and technicians to access the MSP Portal.
Create Managed Companies
Add customer organizations and begin managing their environments.

NFR Licenses#

Each MSP environment includes 10 NFR licenses for internal testing and evaluation.
NFR tenants:
Do not require billing configuration
Are intended for training and platform familiarization
Should not be used for production customer workloads
You can create a test tenant immediately using NFR licenses to explore the platform before onboarding customers.

Security & Permission Enforcement#

All access in the MSP Portal is governed by role-based access control (RBAC).
Permissions are evaluated at the MSP node level
Permission changes apply immediately
The interface may require a refresh after role updates
MSP Permissions
Set up the billing profile required before onboarding customer organizations.
Modified at 2026-02-25 23:16:53
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MSP Portal Overview
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