1. User Management
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  1. User Management

Reset a User’s 2FA

This article explains how to reset a user’s 2FA configuration in the MSP Portal. This is typically required if a user loses access to their authenticator device.
Required Permissions
Only users with the Modify Users permission can update users
The user will be prompted to re-enable 2FA on their next login.

Reset a User’s 2FA#

To clear a user’s multi-factor authentication setup so they can reconfigure it on next sign-in, follow the steps below:
MSP Portal
1
Sign in to the WatchDog MSP Portal
2
From the account context switcher, select the MSP Portal
3
From the Left Hand Navigation Menu, select Users
4
Select the Users Tab
5
(Optional) Under Node, select the node the user belongs under
6
Locate the user.
7
In the Actions column, click the ⋮ (Actions Menu).
8
Select Reset 2FA.
9
Confirm the action.
The user’s 2FA configuration is reset immediately.
Modified at 2026-02-25 22:05:49
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