1. Secure File Exchange
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    • Create Drop Zone
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  1. Secure File Exchange

Manage Active Drop Zone

Manage files, users, and access within an active drop zone.
Who can use this feature?
All Account Owners, Security Admins and End Users
Available on the Core and Business plans

Upload Files#

1
Open Secure File Exchange
Navigate to Secure File Exchange from the main navigation menu.
2
Open Drop Zone
Select an active drop zone.
3
Upload Files
Click Upload and select files to add to the drop zone.

Edit Drop Zone Details#

1
Open Drop Zone
Select an active drop zone.
2
Navigate to Drop Zone Settings
Select the Settings (Gear Icon) to open the Drop Zone Settings.
3
Edit Details
Update the name or message of the drop zone.
4
Save Changes
Apply your updates.

Share Guest Link#

Guest links should only be shared with external users who do not have a WatchDog account.
1
Open Secure File Exchange
Navigate to Secure File Exchange from the main navigation menu.
2
Open Drop Zone
Select an active drop zone.
3
Navigate to Drop Zone Settings
Select the Settings (Gear Icon) to open the Drop Zone Settings.
4
Copy Guest Link
Click Copy Guest Link to share external access.

Manage Users & Permissions#

1
Open Secure File Exchange
Navigate to Secure File Exchange from the main navigation menu.
2
Open Drop Zone
Select an active drop zone.
3
Open Members Panel
Select the Members (User Icon) to open the Drop Zone Members list.
4
Add or Remove Users
Add or remove users to control access to the drop zone.
5
Assign Permissions
Assign the appropriate role based on the level of access required.

Permission Levels#

Drop Zone Owner
Full control of the drop zone, including deletion. This role is automatically assigned to the creator.
Manager
Content Manager
Contributor
Viewer

Delete Drop Zone#

1
Open Secure File Exchange
Navigate to Secure File Exchange from the main navigation menu.
2
Open Drop Zone
Select an active drop zone.
3
Navigate to Drop Zone Settings
Select the Settings (Gear Icon) to open the Drop Zone Settings.
4
Delete Drop Zone
Click Delete to remove the drop zone.
5
Confirm Deletion
Confirm the action when prompted.

View Logs#

1
Open Secure File Exchange
Navigate to Secure File Exchange from the main navigation menu.
2
Open Drop Zone
Select an active drop zone.
3
Navigate to Drop Zone Settings
Select the Settings (Gear Icon) to open the Drop Zone Settings.
4
Review Activity
View file uploads, downloads, and access activity.

What Happens Next#

Files are immediately available to authorized users.
External users can access files using the guest link.
All actions are recorded in activity logs for auditing.

Troubleshooting#

Cannot Upload Files
If uploads fail:
Check file size limits
Verify available storage
Users Cannot Access Files
Unable to Delete Drop Zone
Modified at 2026-03-26 22:27:15
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Drop Zone Usage
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