1. Trust Center
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  1. Trust Center

Monitor Access Activity (Events)

Track all activity across your Trust Center, including access requests, approvals, user actions, and administrative changes.
The Events log provides a complete, timestamped audit trail of everything that happens within your Trust Center.
Who can use this feature?
All Account Owners and Security Admins
Available on all plans

What Are Events?#

Events are automatically generated records of all activity within your Trust Center.
They capture:
User activity (requests, views, downloads)
Administrative actions (approvals, revocations, configuration changes)
System-triggered events (auto-approvals, expirations)

Accessing Events#

1
Open Trust Center
Navigate to Trust Center from the left navigation.
2
Locate Detailed Information
Scroll to the Detailed Information section.
3
Open Events Tab
Click the Events tab.

Understanding the Events Table#

Each row represents a single recorded action.
Event Timestamp
Exact time the event occurred (timezone-aware)
Event Type
Performed By
Event Details

Event Categories#

Events are grouped into the following categories:

Access Management#

Tracks how users request and receive access.
Event TypeDescription
Access RequestedUser submitted a request
Access GrantedAdmin approved access
Access RejectedAdmin denied access
Access RevokedAdmin removed access
Access ExpiredSystem removed access due to inactivity
Access Re-RequestedUser submitted a new request

Domain Control#

Tracks domain-level access decisions.
Event TypeDescription
Domain BlockedDomain prevented from accessing Trust Center
Domain UnblockedDomain allowed to request access again
Domain Auto-Approval EnabledAuto-approval turned on
Domain Auto-Approval DisabledAuto-approval turned off

Contact Blocking#

Tracks restrictions on individual users.
Event TypeDescription
Contact BlockedUser prevented from submitting requests
Contact UnblockedUser allowed to request access again

Content Interaction#

Tracks how users interact with Trust Center content.
Event TypeDescription
Document ViewedUser viewed a document
Document DownloadedUser downloaded a document
Policy ViewedUser viewed a policy
Policy DownloadedUser downloaded a policy
Knowledge Base Article ViewedUser viewed a knowledge base article
Subprocessor Details ViewedUser viewed subprocessor details

Confidentiality Agreements#

Tracks agreement acceptance and updates.
Event TypeDescription
Confidentiality Agreement AcceptedUser accepted agreement
Confidentiality Agreement EditedAdmin updated agreement template

Admin & Configuration Changes#

Tracks changes to Trust Center configuration.
Event TypeDescription
Trust Center Status ChangedTrust Center set to Live or Inactive
Framework Added / RemovedCompliance framework updated
Subprocessor Added / Updated / RemovedVendor list modified
Policy Sharing Setting ChangedPolicy visibility updated
Document Sharing Setting ChangedDocument visibility updated
Knowledge Base Sharing Setting ChangedKB article visibility updated

How to Use Events#

Audit Access Decisions#

Track who approved or denied access
Verify actions align with internal policies

Investigate User Activity#

Identify what documents or policies were accessed
Monitor downloads of sensitive content

Troubleshoot Access Issues#

Confirm whether access was:
Granted
Revoked
Blocked
Identify whether the action was manual or automatic

Monitor Configuration Changes#

Track changes to:
Sharing settings
Frameworks
Subprocessors

Best Practices#

Regularly review Events for unexpected activity
Monitor downloads of sensitive documents
Use filters during audits or investigations
Cross-reference Events with Requests and Contacts when troubleshooting

Troubleshooting#

User Cannot Access Content
Check:
If access was revoked or expired
If the user was blocked
If domain restrictions apply
Unexpected Access Granted
Missing Activity
Modified at 2026-03-18 19:43:36
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