User Management

User Management gives administrators a central place to onboard users, manage access, assign licenses, and maintain account security across the WatchDog Security platform. From this page, you can add users manually, import them in bulk, connect a directory sync provider, review invited users, and manage active users from one workspace.

Who can use this feature?

	All Account Owners and Security Admins
	Available on the Free, Core and Business plans

Key Features

Add Users

Add users manually, through CSV Upload, or by connecting Directory Sync.

Sync Directories

Bring users in from Google Workspace or Microsoft 365 using directory sync.

Manage User Access

Update user details, manage roles, and control who can access your tenant.

Assign Licenses

Assign and reassign available licenses directly from the User Licenses section.

Manage Invites

Review invited users, resend invitations, or revoke invites before they are accepted.

Change Owner

Transfer the Account Owner role to another active user when needed.

Reset User 2FA

Reset a user's two-factor authentication when they can no longer access it.

Troubleshooting

Directory Sync Is Not Available

If Directory Sync is unavailable:

Go to the Integrations Page and connect Google Workspace or Microsoft 365

Ensure you are using a privileged directory account to start the sync

Confirm your tenant has a supported directory integration connected

New Users Do Not Appear After Sync

Cannot Assign A License

User Invite Was Not Received

Cannot Change Account Owner

Unable To Reset User 2FA

Key Features#

Troubleshooting#

Key Features

Troubleshooting